Unlimited IT Support

Managed Services

Most businesses realise that their IT environment is critical to their productivity, which is why they are turning towards Managed Services. A managed service agreement would see your systems monitored 24 hours a day, 7 days a week, 365 days a year with proactive monitoring, maintenance and fault resolution. Furthermore, this arrangement actually reduces your expenditure as ongoing maintenance is far less costly than resolving crises that may eventuate from a lack of proper monitoring.

Ad-hoc Support

We also offer ad-hoc support on a per-hour basis. Our rates our highly competitive and our expertise is second to none. If you have a specific issue that needs attention, why not take advantage of our $99 flat fee fix special? Alternatively if you have a minor problem, why not take advantage of our free 1 hour consultation? You can learn more about our ongoing IT support offering as well as get a couple of minor issues fixed. Give us a call today!

Unlimited IT Support: Starts at $30/month per computer

We now offer our clients unlimited support for a fixed monthly fee! Our plans can be tailored to suit your needs, and may include unlimited remote support and unlimited onsite support if that is what you are after. For a limited time we are offering the first month of service for free! (offer ends May 15 2012)

Managed Services Provider

Here at Now Fix IT, we offer a flexible and highly effective Managed IT Services solution. With three different levels of support, there is an option to suit every situation. If you would like to discuss our offering further, please give us a call on 1300 737 205.

A Managed Services solution typically include one or more of the following:

  • Helpdesk & Remote support
  • Server and client machine monitoring and maintenance
  • Pro-active fault resolution
  • Hosted managed exchange
  • Antivrus, AntiSpyware and AntiMalware solutions
  • Data backup solutions
  • Disaster planning and recovery

Remote Proactive Monitoring
Our systems infrastructure gives us an ongoing picture of the health and performance of your business network, which is constantly monitored at our Operations Centre via a secure connection. If an issue is detected we receive an instantaneous alert that allows us to respond immediately to resolve the problem before it impacts your business.

Remote Desktop Support
Our infrastructure allows us to remotely support users on your network on-demand. The ability to utilise screen-sharing also permits us to provide training sessions when requested.

Anti-Virus Management and Security
Our ongoing monitoring will allow us to detect missing security patches or problems with your anti-virus software. This can all be looked after remotely, and out-of-hours to ensure minimum disruption to your business.

Backup Solutions & Monitoring
We will ensure that your data is safe and secure, and will be alerted if there is an issues with the system.

Asset and Inventory Documentation and Management
We can report and track all relevant details for your managed IT devices, as well as provide you with an up-to-date snapshot of all of the hardware and software used by your business.

Periodic Reporting
We will provide you with reports pertaining to various IT incidents and your overall computer network health including performance aspects, security, software and licensing.

posted in: IT Support Blog
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